Terms and Conditions of Rental
Welcome to Pop & Pour Virginia. We look forward to helping you make your event outstanding!
By reserving or renting equipment from us, you agree to the following Terms and Conditions.
1. Rental Agreement
All rentals are subject to availability and are confirmed only upon receipt of payment or deposit, as applicable.
The customer assumes full responsibility for all rented items from the time of delivery or pickup until the items are returned to and accepted by Pop & Pour Virginia.
2. Payment Terms
A 20% payment is due at the time of reservation. The balance is due 30 days before the event.
We accept:
- Major credit cards
- VENMO
- Personal Checks. $50 is charged for returned checks.
3. Cancellations and Refunds
Cancellations made 30 days or more before the scheduled rental date will receive a full refund.
Cancellations made between 7 and 30 days of the event will receive a 50% refund. Cancelations within 7 days of the event will receive a 10% refund.
Refunds for weather-related cancellations are handled on a case-by-case basis.
4. Delivery and Pickup
Delivery and pickup times and locations will be scheduled in advance.
The customer is responsible for ensuring:
- Clear and safe access to the delivery location
- Adequate setup space
- Someone is present to accept delivery if required
Additional fees may apply for delayed access, such as extended wait time, difficult delivery conditions, or multiple delivery attempts.
5. Use of Rental Equipment
All rental items must be used safely and only for their intended purpose.
The customer agrees to:
- Follow all usage instructions provided
- Keep equipment at the drop-off location unless otherwise agreed
- Supervise equipment during use
- Keep equipment protected from damage, theft, weather, misuse, and vandalism
Rental items may not be altered, repaired, or modified in any way. Decorating rental items in a way that does not permanently alter the equipment is allowed.
6. Damage, Loss, or Theft
The customer is responsible for any damage, loss, theft, or destruction of rented items during the rental period.
Charges may include:
- Repair costs
- Replacement value
- Cleaning fees for excessive dirt or staining
- A $4.00 fee is charged for broken glass items
7. Return Condition
All items must be returned in the same condition in which they were received, ordinary wear excepted.
Items must be:
- Free of excessive dirt, food, debris, or decorations
- Properly packed if a customer return is required
Cleaning or repacking fees may apply.
8. Liability
Pop & Pour Virginia is not liable for injuries, damages, losses, or claims arising from the use or misuse of rented equipment.
The customer assumes all risks associated with use and agrees to indemnify and hold harmless Pop & Pour Virgina, its owners, employees, and agents.
9. Weather and Outdoor Use
Customers renting items for outdoor use assume responsibility for monitoring weather conditions.
Equipment must be protected from:
- Rain
- High winds
- Extreme heat
- Other hazardous weather conditions
Damage caused by weather exposure is the customer’s responsibility.
10. Right to Refuse Service
Pop & Pour Virginia reserves the right to refuse or cancel any rental if conditions are deemed unsafe or if these terms are violated.
11. Agreement
By placing a reservation, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.
Questions?
Don’t hesitate to get in touch with Pop & Pour Virginia at:
826-204-3326
[email protected]